Services / Customer Relationship Management

crm strategies to drive deeper customer connections and higher business roi

the b2b customer journey is longer and more fragmented than it’s ever been

Your customers have more choice than ever before, in a business landscape that’s more crowded than it’s ever been.

For you this means it’s:

more work to bring prospects into your ecosystem
harder to move deals through your pipeline
harder to capitalise on additional revenue opportunities once customers do sign off

our crm process

1

It’s important to understand what you’re looking to achieve and what you need out of a CRM. We always start with the end goal in mind

discovery

2

onboard

Once we’ve charted the best course forward we’ll implement the best CRM solution for your needs

3

implement

Once we’ve reviewed the existing setup we’ll move forward with any changes. We model our tracking and analytics frameworks off Google’s recommended best practice, to give us full-funnel visibility.

4

monitor

Now that we have a framework in place, it’s important to do something with it. We track key metrics monthly, monitoring for changes in trends and using data to draw business insight.

CLIENTS WE LOVE, THAT LOVE US BACK

Giverny Reid | Business Development Leader & Creative Director

“Stef is a powerhouse when it comes to digital marketing, brand and customer relationship management. The service delivered by the team is exceptional. What really sets them apart is there ability to determine pain points and excel through them - all whilst providing it on a neat and very simple terminology plate (especially for people like myself whom glaze over with words like SEO and analytics).

It's rare to find businesses that honestly work with the momentum of your team and have the same drive or passion for your business, as you do. They care, and its clear in the amazing delivery we were provided.”

David Lawrence | Managing Director & Co-Founder

“We had the great pleasure of working with HERE&NOW on a recent CX project. The process was smooth and most importantly the outcome was a series of valuable insights, clearly highlighted gaps and a whole bunch of very actionable steps for us take.

I would definitely recommend HERE&NOW.”